…and keep the info coming.” These are words we hear a lot from the great people we work with. This came from an MSP after we provided a network performance analysis for one of their clients.

Part of the analysis read like this:

“We wanted to get to you the last 18 hours of Internet utilization. Speedtests are showing 180 Mbps of download and 23 Mbps of upload bandwidth. In the graph below, green represents download and blue represents upload. The yellow shaded area is normal business hours which can be ignored since the company runs heavy well outside 8 AM – 6 PM. Download bandwidth runs around 10 Mbps during the busy hours and upload is around 1 Mbps except between 10 PM and 11 PM when it jumps to 5 Mbps. This would be inline with streaming an event in High Definition. Notice from 2 AM – present (7 AM) download is running at 4 Mbps. This appears to be a 50″ Roku TV which was left on overnight that is streaming.”

The graph and explanation we provided gave the MSP the information necessary to conclude that the client’s Internet Service Provider was not meeting the bandwidth speeds the client was paying for.

And the MSP gets to score some bonus points by letting the client know that someone is leaving the television on overnight.

When it comes to the people we work with, this is not an isolated incident. Rather it is the norm. If you’re not a client but you follow our blog, you also know that this scenario is common among the homes and businesses we work with.

Here’s another example of the kind of service we provide our clients taken from a blog titled “The Problem With Intermittent Problems” :

“We recently worked with an MSP on a problem he was trying to solve for one of his clients. The MSP figured out the problem was initiated by the client’s Internet Service Provider (ISP). However, when the provider accessed the account in real time, there didn’t seem to be any problem on their end. The provider insisted it was something within the company network.

JitterWorks set up our equipment to capture, store and analyze the client’s network for a week. With the information we were able to provide, the MSP was able to go back to the ISP. When he was given the runaround by a lower level customer service representative, he insisted on speaking with somebody further up the chain of command.

Because he had concrete historical analysis that showed the problem, he was able to do just that. In the end, the higher-up at the ISP agreed it was their responsibility and they were able to fix the problem.”

If you think to yourself that you might benefit from JitterWorks services, you’re probably right.